How to Replace a Lost Florida EBT Card

Are you struggling with a lost Florida EBT Card? If so, you have come to the right place. In this article, we will walk you through the steps to successfully order your Florida EBT Card replacement.

Our card replacement instructions will help you get your new Florida EBT Card quickly so you can continue using your food stamps and cash assistance benefits.

Additionally, you can also use our Florida EBT Lost Card Instructions to help get a replacement for a damaged, stolen or deactivated FL EBT Card.

In this article, we will cover:

  • Florida EBT Card Help
  • Lost Florida EBT Card Replacement Instructions
  • How long it will take your Florida EBT Card Replacement to arrive
  • How to track your Florida EBT Replacement Card
  • Florida EBT Frequently Asked Questions

For help submitting your request for a Florida food stamps card replacement, continue reading below.

Lost Florida EBT Card

What is Florida EBT?

Before we begin our instructions on how to replace a lost EBT card in Florida, we’re going to provide you with a brief overview about Florida EBT.

An EBT (electronic benefits transfer) card is a plastic card that acts like a debit card and is used to distribute public assistance benefits.

In Florida, the EBT Card is used for the electronic delivery of food stamps (SNAP benefits) and cash assistance (TANF) benefits.

Once you are approved for food stamps or one of the programs listed above, you will receive your benefits in your Florida EBT Card each month.

The Florida EBT card, also known as ACCESS Florida EBT, is issued by the Florida Department of Child and Families (DCF) to distribute government assistance benefits to recipients.

How to use ACCESS Florida EBT

ACCESS Florida EBT Benefits can be redeemed directly from your EBT card at any Quest ATM, an eligible store, or online.

Your EBT card is just like a standard plastic debit card. When you receive your card, you must activate it by registering a 4-digit security PIN.

If for whatever reason, your Florida EBT card has been lost, stolen or is no longer working, immediately follow the steps highlighted below. This will protect the food stamps and cash assistance benefits on your Florida EBT card. This is particularly important if your FL EBT Card account has been compromised.

Lost EBT Card in Florida?

If you have accidentally misplaced your Florida EBT Card and can no longer find it, don’t panic. Mistakes happen – we are here to help.

It is important that you complete the Florida EBT Lost Card instructions as soon as possible. This is to protect your benefits from getting in the hands of someone who can fraudulently access your ACCESS Florida EBT account.

Below we will walk you through the step-by-step instructions to order your Florida EBT Card replacement.

How to get a new Florida EBT card replacement

Florida EBT Lost Card Instructions

Follow the steps listed below for help on how to get a new Florida EBT Card and order a replacement for Florida food stamps and cash assistance benefits.

Step 1 – Contact Florida EBT Customer Service

If your Florida EBT card is lost or stolen, the first thing you want to do is contact Florida EBT customer service to report the issue.

Upon contacting customer service, they will deactivate your EBT card so that no one can use it. This means that you will no longer have access to your SNAP or TANF benefits until your Florida EBT Card replacement arrives in the mail.

Your replacement Florida EBT Card will arrive via USPS First Class mail within 5 to 7 business days. Your Florida EBT Card replacement will be sent to your mailing address on file with the Florida DCF.

To update your ACCESS Florida EBT mailing address, please contact your local Florida DCF office.

To speak with a live person about your lost or stolen EBT Card, call the Florida EBT Customer Service number provided below:

Florida EBT Customer Service Phone Number

1-888-356-3281

You can contact ACCESS Florida EBT Customer Service to report a lost or stolen EBT Card 24 hours a day, 7 days a week, 365 days a year.

Step 2 – Provide your FL EBT Card Information

When you call the Florida EBT Card Customer Service phone number, you will be greeted with an automated prompt. After that, you will be asked to enter your 16-digit Florida EBT card number.

Since you do not have your EBT Card in your possession, you may not be able to provide this information. If this is the case, enter ANY combination of 16-digits. 

This will trigger a response in the automated system to forward your call to a Florida EBT Card Customer Service representative.

After that, wait until a representative picks up the phone. You will be able to speak with a live person about your lost Florida EBT Card.

Step 3 – Verify your Identity

Once a Florida EBT Customer Service representative answers the call, you will be asked to verify your identity. You are required to provide some pieces of personal information, including:

  • Social Security Number (SSN)
  • Date of Birth
  • Phone Number
  • Mailing Address

Please note, you must provide the phone number and mailing address listed on your ACCESS Florida EBT account.

In addition to your personal information, they may also ask you to answer security questions for additional verification.

This is in an effort to confirm that you are indeed who you say you are. This process protects you and your Florida EBT card benefits.

Step 4 – Deactivate your Florida EBT Card

Once you have verified your identity with the ACCESS Florida Customer Service, tell them that your EBT Card is lost. At that point, they will begin the process to deactivate your EBT card.

Once your card is deemed as lost, stolen, or not working, Florida EBT Card Customer Service will deactivate your card.

This means that you can not access your benefits until your Florida EBT Card replacement arrives.

This process may take a few minutes to complete.

Step 5 – Order your Florida EBT Replacement Card

After your Florida EBT Card is successfully deactivated, the representative will submit a request for a replacement EBT Card.

At that time, they will ask you to confirm the mailing address for your Florida EBT Replacement Card.

Step 4 – Track your Florida EBT Card Replacement

After your replacement ACCESS Florida EBT Card has been ordered, please wait 5 to 7  business days for your new FL EBT Card to arrive.

Replacement Florida EBT Cards are sent via United States Postal Service (USPS) First Class Mail. 

Once you receive your Florida EBT Card Replacement in the mail, it will be ready to use.

You will not have to register a new 4-digit PIN for your replacement Florida EBT Card. Your existing Florida EBT PIN is automatically transferred to your new EBT card.

If you would like to change your replacement EBT card PIN, please contact the Florida EBT Card Customer Service.

I haven’t received my Florida EBT Card Replacement

If you have not received your Florida EBT replacement card in the mail within the 5-7 business day timeframe, contact Florida EBT Card Customer Service at 1-888-356-3281.

They can track your replacement Florida EBT card in the mail and let you know when it will arrive.

For more help with your replacement ACCESS Florida EBT, check out the answers to some of our most asked Florida EBT Card questions below.

ACCESS Florida EBT FAQs

Here are the answers to some of the most frequently asked questions about the ACCESS Florida EBT Card.

Can my Access Florida EBT Card be replaced the same day?

No, your Florida EBT Card cannot be replaced the same day. After you submit your replacement request, it takes 5 to 7 business days for your Florida EBT replacement card to arrive.

Your new EBT card will arrive in the mail via the United States Postal Service (USPS). When you receive your replacement EBT card, it will be ready to use.

What do I do if I forget my Florida EBT PIN? 

If you forgot your Florida EBT PIN and cannot access your account, there are two ways this can be done.

First, you can go to a designated local county DCF office that has PIN selection equipment. Once there, you can select a new Florida EBT Card PIN.

Second, you can call the toll-free Florida EBT Card customer service phone number at 1-888-356-3281. You can change and select another PIN over the phone.

In both instances, you are required to verify your identify. When your PIN is changed, you will continue using your current EBT card; a new card will not be provided unless you request a new card.

How do I change my ACCESS Florida EBT Card PIN?

To change your ACCESS Florida EBT Card 4-digit personal identification number (PIN), contact Florida EBT Customer Service. You can speak with a live customer service representative by calling the Florida EBT Customer Service number at 1-888-356-3281.

Errors on your EBT account do not happen often, but can occur. If you notice an error in your account, call EBT Customer Service at 1-888-356-3281 to report the problem. You have 90 days from the date of the suspected error to report and file a claim on your account.

How do I dispute an authorized charge on my Florida EBT Card account?

If your Florida EBT Card has been charged for something that you did not authorize or purchase, an adjustment may be completed to reclaim your funds and settle the transaction.

You have 90 days from the date of the transaction to dispute a transaction on your Florida EBT Card account.

Please contact your local Florida Department of Children and Families office or call 850-300-4323.

For more help with your Florida EBT Card, check out our complete list of Florida EBT FAQs here.

Lost Florida EBT Card Questions

We hope our post on how to replace a lost Florida EBT Card was helpful to you! If you need additional help with a lost, stolen, or damaged Florida EBT Card, please let us know in the comments section below.

Additionally, if you have any questions related to the Florida food stamps program or ACCESS Florida EBT, please let us know in the comments. We are happy to help.

If you found this article helpful, we encourage you to please share it with someone using the “Share this” button below.

In the meantime, be sure to check out our other articles on Florida SNAP EBT:

Florida EBT Card Discounts & Freebies
What Fast Food Restaurants take EBT in Florida?
Free Admission with Florida EBT Card
How to Buy Groceries Online with Florida EBT
How to use Florida EBT Online at Walmart
Florida EBT Card FAQs

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