My Access Florida Contact Information

If you’re a Florida resident and currently receiving public assistance benefits or are trying to apply for public assistance benefits in Florida, then you should be familiar with the Access Florida website. This post will help you find the My Access Florida contact information, including the MyAccess account customer service phone number, fax number, hours of operation, and mailing address. We will also provide you with step-by-step instructions on how to speak with someone at the MyAccess Customer Call Center and help guide you through what to do if you can not reach someone using the My Access Florida contact information. For more information on Access Florida, including the My Access Florida contact information, please keep reading below.

Access Florida Website

The Access Florida website is an online system that allows Florida residents to connect with their public assistance information 24 hours a day, seven days a week. You can view your information at any time by using the online application and your MyAccess account. The Access Florida system helps promote economically self-sufficient communities through public assistance benefits. The Access system currently supports the following public assistance programs:

Food Assistance Program – Also known as the Supplemental Nutrition Assitance Program (SNAP) or as Food Stamps, this program provides monthly benefits to eligible low-income households that help them meet their nutritional needs.

Temporary Cash Assistance Program – This program provides financial assistance for household expenses, including rent and utilities to pregnant women in their third trimester and families with dependent children.

Medicaid Program – The Medicaid Program helps cover the cost of necessary medical services by providing medical assistance benefits to low-income individuals and families.

Currently, the Florida Department of Children and Families (DCF) manages the Access Florida online system, as well as the food, cash, and medical assistance programs in Florida. The Access Florida website provides Florida residents with the ability to determine program eligibility and apply for benefits online, as well as allowing existing recipients of benefits to manage their Florida Electronic Benefits Transfer (EBT) card and benefits information through their MyAccess account.

MyAccess Account

If you’ve already been approved for public assistance or SNAP benefits in Florida, you can view your benefits information any time of the day by logging into your MyAccess account. If you have not used the Access Florida system before, you must first create a MyAccess account in order to proceed. For help on MyAccess Florida Login or MyAccess account setup, check out our step-by-step instructions on how to create a MyAccess Florida account.

Once logged into your MyAccess account, you are able to complete the following tasks related to the approved public assistance programs highlighted above:

  • Apply for Benefits
  • Check the status of an Application
  • View current Benefits Information
  • Report a change in your Benefits
  • View your Benefits Payment Schedule
  • Submit a Benefits Renewal
  • Update your Contact Information (mailing address, email, etc.)
  • View your current EBT Card Balance
  • View your EBT Transaction History
  • Report your EBT Lost or Stolen

If you are having trouble completing any of the tasks above, need help with your MyAccess account or have general questions about the Access Florida system, please contact the MyAccess Account Customer Call Center. For a list of all Access Florida Contact Information, please keep reading below.




Access Florida Contact Information

If you are trying to contact the Florida Department of Children and Families regarding your MyAccess Florida account or public assistance and food stamp benefits, there are multiple ways to get in touch with someone. Currently, you can reach a customer service agent for assistance by phone, fax, or mail. A complete list of all the Access Florida Contact Information is below:

Access Florida Phone Number

Customer Call Center Phone Number: 1-866-762-2237

Customer Call Center Hours of Operation: 8am – 5pm, Monday – Friday


Florida Relay 711 Toll-Free Hotline: 1-800-955-8771

Florida Relay Hours of Operation: 24 hours a day, 7 days a week

Access Florida Fax Number

Customer Call Center Fax Number: 1-866-886-4342

Customer Call Center Hours of Operation: 8am – 5pm, Monday – Friday

Access Florida Mailing Address

ACCESS Central Mail Center

P.O. Box 1770

Ocala, FL 34478-1770


Florida DCF Contact Information

If you are unable to get in contact with a customer service agent by phone, fax or mail using the Access Florida Contact Information above, we suggest contacting the Florida Department of Children and Families (DCF) headquarters for assistance. You can contact the DCF Headquarters be using the information below:

Florida DCF Phone Number

DCF Headquarters Phone Number: 850-487-1111


Florida DCF Fax Number

DCF Headquarters Fax Number: 850-922-2993


Florida DCF Mailing Address

DCF Headquarters Mailing Address:

1317 Winewood Blvd.

Building 1, Room 202

Tallahassee, Florida 32399-0700


Florida DCF Email Address

DCF Headquarters Email Contact Form:

We hope this post was helpful to you! If you have additional questions about the Access Florida system, MyAccess account, or the Access Florida Contact Information, please let us know in the comments section below. We love to hear from you! Also, be sure to check out our other articles on the Florida food stamps program, including how to apply for food stamp benefits and let us know if there are any other topics you would like us to cover.


FL SNAP Helper

View Comments

  • My food stamps had been cut by 3/4 because of a SS increase. I have been wondering how they could say I received some unearned income, when I only got money that I had worked for. And my stamps were cut a whole lot more than what my SS increase was.

  • I have called the number on the letter that was sent to me thru the mail and been on hold so far for over 1 hour and 47 mins. Can someone please call me at 321-917-2988

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